2024 Survey results
Our 2024 survey was carried out for six weeks in June and July 2024. Our analysis and conclusions from the survey are in this report (PDF, 438kB).
Below are the full results of our 2024 survey and all comments made by groups (anonymised).
Contents
What groups think of the Resource Centre
Overall satisfaction
| No. of groups | % | |
|---|---|---|
| Very satisfied | 63 | 97 |
| Satisfied | 2 | 3 |
| Not very satisfied | – | – |
Experience of using the Centre (%)
| Strongly agree | Agree | Disagree | Strongly disagree | Don’t know | |
|---|---|---|---|---|---|
| The staff are helpful | 97 | 3 | – | – | – |
| The prices are affordable | 95 | 3 | – | – | 2 |
| The RC makes life easier for our group | 97 | 3 | – | – | – |
| It’s the only place we can get the equipment we need | 58 | 25 | 8 | – | 9 |
Satisfaction with the equipment hire service (%)
| Very satisfied | Satisfied | Not very satisfied | |
|---|---|---|---|
| How satisfied were you with the equipment booking process? | 91 | 7 | – |
| How satisfied were you with the quality of the equipment? | 76 | 24 | – |
Satisfaction with the print service
| Please rate your experience using the Resource Centre print service | No. of groups | % |
|---|---|---|
| Very satisfied | 30 | 97 |
| Satisfied | 1 | 3 |
| Not very satisfied | – | – |
Satisfaction with advice and information services (%)
If you used our advice or information services in the last 12 months…
| Very useful | Useful | Not very useful | Can’t comment | |
|---|---|---|---|---|
| How useful was the information you received? | 90 | 10 | – | – |
| How useful was the advice you received? | 70 | 20 | – | 10 |
About Resource Centre user groups
How many people are regularly involved in the planning, organising and administrative aspects of your group?
| 1-5 | 6-10 | 11-25 | Over 25 | |
|---|---|---|---|---|
| No. of groups | 27 | 20 | 10 | 3 |
| % | 45 | 33 | 17 | 5 |
How many people benefit from the work your group does?
e.g. people who come to your events, or people who use the services you provide.
| 1-25 | 26-100 | 101-500 | Over 500 | |
|---|---|---|---|---|
| No. of groups | 4 | 15 | 20 | 21 |
| % | 7 | 25 | 33 | 35 |
Other details about your group
| No. of groups | % of groups | |
|---|---|---|
| Is your group based in Brighton & Hove? Yes | 57 | 93 |
| Is your organisation mostly run by volunteers? Yes | 43 | 71 |
| Has your group used information, advice or practical help from other organisations in the city in the last 12 months? No | 19 | 33 |
What does your group do?
| We are a community building and hire out space at affordable costs. |
| We offer free counselling to foodbank clients |
| Arts activities in the community |
| Serving our community members and any other community in need for help, as we accept in our Arabic School any other nationality children. Holding events to gather our community members and friends as one family “Home away from Home “ |
| Early years education and childcare |
| Residents without a formal social group/tenants association |
| Parent teacher association |
| Play street |
| Adult and children events/support for adoptive families |
| Mindful movement |
| Charity fundraising and academic arabic school |
| Fundraising and awareness and children’s activities |
| We are a nursery and we had a summer fayre. |
| School. |
| Election candidate |
| Primary school PTA |
| An ecological action project aiming to plant more trees & grow more food in a way that promotes wildlife biodiversity. |
| We are the residents committee |
| Raise money for our school. |
| PTA raising money |
| Work with young people- Youth Work |
| Provides accommodation for refugees and other migrants |
| Ladies social group. |
| Wildlife Conservation Project |
| Support refugees, asylum seekers and vulnerable migrants |
| PTA |
| Football and healthy lifestyles activities. |
| Info advice and guidance for single parent families |
| Both groups work for peace and an end to arms sales, promote sustainability and climate justice world wide and for human rights for all. We campaign by letter writing, demonstrating, creating exhibitions, holding weekly vigils etc. |
| Athletics club |
| Charity Community Centre and Association in Woodingdean |
| Showcase Benfield Valley to local residents, sharing information about potential development on the area, information about wildlife and run events such as litter picks, nature walks and school visits. |
| Nursery school – summer fair |
| Housing and homeless charity |
| School |
| Supports destitute migrants, refugees and asylum seekers |
| Organises talks and events for 850 local members |
| Provide an event that unites people of culture and any age |
| Provides cultural activities for members of the neighbourhood and across the city |
| PTA |
| Help people into work and technology and more |
| Raise funds for primary school enrichment |
| Community gardening, supports people’s mental and physical health |
| Serving our local community |
| We help and support the residents of a council block |
| School/PTA |
| It’s a residents association for our block of flats |
| We teach children with cerebral palsy a method called Conductive Education – a method from Hungary. |
| Theatre with and for young people, mental health work, training |
| We support UASC children and young people in care as well as care leavers across the city of Brighton. As part of the local authority. |
| Working with local charities and community groups |
| Organise a pride event |
| We are a social movement for health. We have been set up to address the appalling health and education inequalities in East Brighton primarily, Brighton & Hove and nationally. We do this by providing a full weekly meals on wheels service to underrepresented and vulnerable residents in need of health fresh nutritious meals, we receive referrals from BHCC, Impact Initiatives, ECBPCN and word of mouth. We are also collecting and redistributing surplus food ( over 700 tonnes of surplus food has been redistributed and saved through us) to other food organisations representing the vulnerable and schools and food banks – providing them with free fresh fruit and vegetables and also using fresh surplus food in our menus. We run Lunch Clubs and Art Clubs, which have had to take a bit of a back seat this year but will be back
We also work with our local East Central Brighton PCN team who refer patients to us for meals on wheels and Hospital Discharge for drug and alcohol patients who need regular meals and support once discharged. We also run community events and barbacues in East Brighton, providing free food for the local community and bringing people together to learn about food and recycling, surplus food and generally promote fresh food. The Resource Centre have supported many of these events with the wonderful Smoothie Bike, badge machine maker, large play connect 4 and giant jenga!- we have been at Whitehawk FC with ECBPCN promoting blood pressure checks – we are looking to do much more in this area. We are also running a national campaign with a petition to the government to make Meals on Wheels Statutory – it will save the NHS billions of pounds and save the nations health and have a positive outcome for Adult Social Care too. Our first petition to Parliament didn’t have enough signatures to be debated – we will be campaigning until we do get enough people aware and onboard. We have also built good relationships with local and national food businesses who support our work and regularly donate food. |
| Hires out community centre for groups – tenants, parties etc |
| Supports vulnerable women |
| Fundraise for a primary school in Southwick |
| Micro-funding events for charities and community projects |
| We work in the energy sector. We work on retrofits, renewable energy, and fuel poverty. |
| PTA |
| We’re a cross-party progressive group campaigning for a more equal, democratic and sustainable society. Recent campaigning has focused on PR and tactical voting. |
Tell us about a recent event where you used Resource Centre equipment
| What was the event? | How many people attended? | How much money was raised (if it was a fundraising event)? |
|---|---|---|
| A big community summer fair | 400 | £3,400 |
| A party | 80 | – |
| A Toad Summit – a gathering of Toad Patrol volunteers (who help toads cross roads!) | 75 | – |
| BBQ for foster carers | 100 | N/A |
| BBQ for pupils | 200 | N/A |
| Campaigning stall during general election | Hard to say | – |
| Celebration | 35 | – |
| Celebrations | Over 200 | – |
| Community nature day | 300 | N/A |
| Different music gigs and dances | 200+ | Over the year, several thousand pounds |
| End of year festival | 100 | – |
| Family fun day | 4000 | N/A |
| Fundraising | 200 | – |
| Fundraising | 400 | – |
| International Women’s Day – a Brighton wide event where we had a stall | 1000 | £50 |
| Karaoke evening | 30 | Was a thank you, not a fundraiser |
| Navratri | 500-600 | £6,550 |
| Not event, but badge making | N/A | N/A |
| Phoenix 10k race | 400 | £2000 |
| Plant sale and AGM | 120 | £800 |
| Play street | 40 | – |
| Pride event | 40000 | – |
| Re-enactment Feastival in East Brighton | 400-500 | This was a free event |
| School fete | 200+ | £800 |
| School summer fete | 900 | £11,000 |
| Sports day | 12 | – |
| Summer celebration evening for clients, supporters & funders | 100 | – |
| Summer fair | 300 | £800 |
| Summer fair | 200-300 | £2000 |
| Summer fair | 150 | £1650 |
| Summer fayre | 200 | Not sure |
| Summer Festival | 550 | £6500 |
| Summer fete | 400 | £2300 |
| Summer party | 80 | £1350 |
| The Brighton & Hove Big Help Out in Hove Park | 1000 | N/A |
| x2 public performances | 200 | £500 |
| Yoga event | 200 | £900 |
Comments
Comments about the Resource Centre
| Thank you for being there for us across Brighton and Hove, and for all the hard work that you do. |
| Thank you to Dani, Mireille and the team for the quick turnaround on our promotional materials for Glastonbury! They were super helpful and generous with their time to help us get things printed quickly. |
| None at all. Good that the drop off and pick up are bookable as the narrow road makes access difficult but also helpful once there as no one else can get in the way and it is easier to unload. Thank you we will come again soon |
| Keep going! |
| Thanks so much to the lovely people there. |
| No- keep up the great work. It’s a fantastic resource thank you |
| I think it’s a great service – reduces the amount of waste / products sold and supporting community activities. |
| It’s brilliant |
| The team are always so pleasant helpful and cheery, they always go out of their way to help and support. |
| Fantastic set up, team and Information. Dani has helped us loads from recreating formats to fit pages advice on how to do things for fundraising and what to get. Shes always ready to help even when we drop in at the last minute. Dani and the rest of wonderful team in the resource centre have made everything go smoothly always and are so happy and kind in the process. Thank you all for making it easy! |
| None it was excellent |
| Really valuable resource locally. |
| Thank you |
| Opening and closing times/ slots given aren’t particularly conducive to working people. |
| Keep doing what your doing! Your service are amazing and it’s helped our group grow and being able to do stuff. |
| Keep doing what you’re doing it’s an amazing resource 😉 |
| Nope- it’s amazing! |
| Everyone is friendly and super helpful. It might be useful to offer training sessions on using the equipment. |
| Always such a useful place and incredibly helpful and accommodating staff. We use the centre to print materials and hire equipment on occasion, it is invaluable to our project. |
| Always really helpful, is much appreciated |
| Everyone is always so lovely! |
| Fantastic resource – we couldn’t do what we do with fundraising without them |
| We would be unable to have posters printed for activities due to costs. You all really help make a difference. |
| It is a brilliant resource for us, we would not have had such a variety of stalls if it wasn’t for the RC |
| A fantastic community resource – invaluable |
| No – don’t change! Everything is perfect as it is! |
| I have no comments as the committee are very proactive and the customers are heard |
| Brilliant offering and we’re very grateful. Really glad the email communication was available. |
| Brilliant service, massive support to community groups. Very well trained and knowledgeable, great resources |
| Staff and resources available are extremely helpful |
| They are an amazing the do amazing work supper suportive |
| It’s an excellent service! |
| The resource centre provides a fantastic range of services, we’re very lucky to have it and the wonderful people who run it. |
| Amazing resource. |
| Honestly, I have always been amazed at how cost effective you guys are. The equipment is really easy to hire and really decent. Such a great organisation. Thank you so much! |
| Thank you! |
| We rent stuff from the resource centre every year and use the facilities to print our signs, maps and miscellaneous things we need for the event, the staff at the centre are always extremely helpful and calm. We use the service at an extremely hectic time of the year for our organisation and the team at the centre make it easy to get everything we need in an atmosphere of calm friendliness that makes it a pleasure. |
| You are a truly wonderful bunch of people providing a very needed service in a very efficient, fast, friendly, kind and helpful way – you have saved us many many times! And we have been very demanding and needed things ASAP – you always deliver a fantastic service and we cannot thank you all enough. |
| Very helpful – and work with us to get results we need as a committee as we are in need of help. Thank you |
| It’s not very well known – we’ll spread the word |
| Amazing centre. Extremely helpful |
| Thank you |
Comments and suggestions about equipment for hire
| Every time we have needed equipment, it has been there for us. |
| No it went really smoothly. I was particularly grateful for the brilliant labelling and instructions |
| Nothing so far. |
| It would be a good idea to promote what people can rent from you. May be send a flyer to all seniors housing schemes in Brighton and Hove as many do not have a tenants association etc. |
| Outdoor night lights (for Xmas fair) BBQ |
| Just to remind customers to check all items working and all items there before taking. |
| Such and easy process and so cheap thank you! |
| We just ned to book things a bit sooner, some things weren’t available but we were offered great alternatives. |
| It was all good service. |
| We would have liked to have more zettle machines. We made our own “soak the teacher” as yours wasn’t available. I know another group wanted the candy floss machine for the same date as us. |
| There was a good choice of equipment |
| Can’t think of anything |
| No – we own most of the equipment we need, but that isn’t much! |
| Stating how many candy floss sticks & bags had been pre-ordered on the email |
| Freezers? |
| I’m satisfied with the whole process |
| I was surprised how booked uo younger that we couldn’t get everything we wanted. However, next time, we will book earlier. No problem. |
| The gazebos and shelter tents were difficult to put up – simpler items would help but this is a very small point |
| We think your service is wonderful! And you’ve always had what we’ve needed when we’ve needed it. And picking up and collecting has always gone very smooothly…Perhaps you do need a couple of new smoothie bikes – they are brilliant but the chain does come off : ) |
| We know they are there if we need equipment at all |
Comments about the print service
e.g. What are the reasons why you do your printing at the Resource Centre? Or why you don’t? Is there a type of printing you currently do elsewhere that you think we should offer?
| We print our free local magazine at the Resource Centre, and it has saved our volunteer a lot of time and expertise, ( and space in her office room where we had a machine that kept breaking down. ) |
| I didn’t know of this service but will find out more as we need printing |
| Need your help to fix or change our community printer please. |
| Cheap and helpful |
| Fantastic range, very helpful team always make things look perfect and adjust to help and suit. |
| The team always help us so much to get those final touches, re formatting to fit the best page size and making everything look perfect |
| Accessibility and drop in and support |
| The printing is so affordable and the option to do it your self or to get it printed is very handy at times. |
| We are still waiting to get our own office equipment and find it to be very imperative to the running of our group to use your services in the meantime |
| We don’t have printing needs. |
| We have opted to pay the higher rate for having the work done for us because it was very time consuming doing it ourselves if unfamiliar with equipment. |
| We use the print service for printing forms, posters, evenr materials and more. It is so great to have a place where we can do all our printing, and without the resource centre we would need to spend more time & money printing materials. |
| Price, A3, colour – not possible in our office |
| Business cards that are fridge magnets |
| We use the Resource Centre as they are so efficient, the quality is good, they make helpful suggestions and are prompt. |
| Awesome |
| Really helpful staff – I wouldn’t manage without their extremely patient expertise! Makes life much simpler |
| It’s relatively local – the staff are always helpful – and the prices are very reasonable. You meet all our requirements for printing. |
| We use the print service because it is high quality, value for money and the very helpful members of staff. It provides a level of expertise we do not have. |
| Education group members, Finance support group, promotion of activities |
| Excellent |
| No you guys are fantastic at what you do |
| Very helpful and straightforward and a fraction of the cost elsewhere |
| We haven’t because we didn’t know about it – I would like to know more. |
| Your print service is brilliant – we’ve used you many many times and often with tight deadlines and you always give as a fantastic service with fantastic quality print too – both for paper and the larger outdoor print too, as well as wonderful advice and proof reading! We cannot recommend you enough and always do recommend you. |
| When needed, we use them for delivering information for tenants etc |
Comments about the information service and website
We have funding to redesign our website – what improvements would you like to see?
| Thanks for the important information on your website. |
| Not sure! |
| It wasn’t working for me last week but it is now and it is good. |
| Don’t make it to complicated it’s currently easy to use. |
| Maybe you could book on the website, instead of emailing. You could then clearly see what was available on your required date. |
| Not used. If I have a question I would always prefer to come and speak with you rather than use a website – that’s a problem of getting old! |
| Contact number top of page |
| Great excellent accessible user-friendly |
| We love your service! Congratulations on getting a new website – Always good to have the address and phone number easy to find |
| Very good for us. Helpful. |
| Thanks for your kind help and support you provided to our community members. |
| I belive it Made us feel a bit more confused about the situation. |
| I have read some of the leaflets about running small groups. Our organisation has been running for over 100 years and we have handed down a great deal of help to each other ovber the years. |
| No, just thanks for being there! |
| I have always received excellent service |
| Would have struggled to continue management without support with book-keeping |
| Again, you run a fabulous service! Anytime we’ve needed advice The Resource Centre has been brilliant – the most recent time was when I needed someone to cast an eye over a very official e-mail to the government – and the advise and reassurance were so good! |
| They listen and help for what we need at that time. Thanks |
One thing you would change about the Resource Centre
| Absolutely nothing, everyone is approachable and friendly, nothing is too much trouble, and even silly questions get answered. |
| Nothing …. well thought out and such helpful and kind, friendly staff |
| I think it’s brilliant! Possibly, longer opening hours one day a week? |
| Nothing to be considered |
| Maybe longer opening hours |
| Nothing |
| ? Ability to hire more than 6 items for a fair. But acknowledge it needs to be equitable for everyone asking |
| The timed appointments are a bit bureaucratic. Don’t see the need really. |
| Nothing |
| They are perfect |
| Nothing |
| Its a great service and helpful team. Brilliant products available and very easy to use the service. We couldn’t get what we wanted but the alternatives were really good. |
| If we could pay a deposit by BACS that would be great – but this is a minor quibble. |
| More funding for you |
| Location- it’s hard to collect and drop off equipment. |
| When doing the DIY printing have a instructions lists. |
| Open on Wednesdays |
| A price rise came in after placing our order, and we were charged the higher price. I would have expected to pay the pricing that was in place when the order was placed. |
| To have parking available- though i was luck and there was a space when i returned items- it’s good that it’s a deadend as it makes it easier. |
| Can’t think of anything! |
| Nothing! |
| I am very happy how things are. No need to change anything. |
| Parking! |
| I can’t think of anything to change it works so well and efficiently and the staff are always helpful and friendly |
| Parking can be tricky to collect equipment! |
| Nothing |
| Nothing, you guys & gals are lifesavers |
| Maybe have a couple of the football goal type things for a fayre – they are popular! |
| Nothing |
| Location! Near a bus stop and/or on level ground! |
| The length of time receiving or returning loaned items |
| Live next door |
| A dedicated car drop-off space |
| Longer opening times |
| They had funding for extra staff |
| The very specific collection times can be tricky, I know this is staffing related but perhaps an option to select convenient times or allowing a day or two extra to return items would be useful – I’m sure this is ok if people ask but sometimes they don’t want to cause a problem |
| Can’t think of anything. |
| The parking is always quite tricky so something you can’t do anything g about sadly. |
| Open more often! |
| Free sweets on arrival, served on a silver platter. |
| Nothing! |
| Nothing! You are such a brilliant service! |
| Going up the hill to the Centre |
| Parking 🙂 |
| Easier parking! |
| It is really great, staff immensely helpful. I can’t think of anything. |
| That you had more funds to exist |
| Even more resources ☺️ |
| Nothing – it is great! |